Job Designation : Executive – FAO
Qualification : Bachelor’s degree in Accounts/Finance
Skill Set :
- Collaborative working
- Problem solving and decision making
- Attention to Detail
- Execution Excellence
- Client (Internal) Centricity
- Effective Communication
Job Description :
- Provide effective technical support to the process
- actively resolve client issues directly or through timely escalation to meet process SLAs.
- Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner
- Document all pertinent end user identification information,including name, department, contact information and nature of problem or issue
- Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions
LOCATION : HYDERABAD, TELANGANA