Verizon Hiring Freshers For The Role of Software Tech Call Support

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Job Position: Software Tech Support

Qualification: Bachelor’s degree 

Industry Type: IT-Software, Software Services
Functional Area: IT Software – Application Programming, Maintenance
Employment Type: Full Time, Permanent
Job Location: Hyderabad

Responsibilities

  • Improving the productivity of the employees who call IT Service Desk.
  • Assisting internal employees of Verizon and assisting them swiftly and efficiently with their applications or tools issues.
  • Being available 24×7 for assistance.
  • Handling calls and chats to assist users.
  • Reviewing Tier-1 knowledge base and identify opportunities to simplify them.
  • Handling escalations in the first level and will be engaging a command center lead or a manager and take the escalation forward.
  • Promoting the use of self-service on each contact and educating the user on the available options that can avoid a contact to Service Desk.

Requirements:

You’ll need to have:

  • Bachelor’s degree or one or more years of International Technical Support Call taking experience.
  • Knowledge of Windows-10, Google Workspace, Basics of Networking and Basics of VPN.
  • Knowledge of Incident Management Process.
  • Knowledge of Ticketing tools like Service Now.

Even better if you have one or more of the following:

  • A degree.
  • Customer handling skills and communication skills to handle escalations.
  • Perceptual and analytical thinking, interpersonal communication and strong leadership and project management skills.
  • Superior customer care skills, interpersonal communications and excellent oral, written, typing and telephone skills.
  • Strong interpersonal and customer service skills.

Interested candidates apply through the below link. Apply before the link expires.

APPLY HERE

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