Microsoft Hiring Fresher Graduates For Support Engineer Position

Job Position: Support Engineer

Qualification: BE/ B Tech /M Tech /MS

Experience: Fresher 

Industry Type: IT-Software, Software Services
Functional Area: IT Software Programming, Design
Employment Type: Full-Time
Job Location:  Bangalore / Bengaluru

Requirements

1. Strong verbal and written communication skills.
2. Good analytical and logical reasoning skills.
3. Basic knowledge of any scripting language C, C++, C#, VB.NET, JAVA, HTML5.
4. Deep understanding of application lifecycle and agile development principles.
5. Developer Tools such as Visual Studio, Unity, and Eclipse.
6. DevOps Systems: Azure DevOps Services, Azure DevOps Server (formerly Team Foundation Server), GitHub Enterprise, Atlassian.

Responsibilities

1. Responsible for the customer support experience with Microsoft.
2. Own, troubleshoot, and solve customer technical issues, using collaboration, troubleshooting best practices, and transparency within and across teams (e.g. swarming).
3. Identify cases that require escalation (either technically or strategically).
4. Create and maintain incident management requests to the product group or engineering group.
5. Contribute to case deflection initiatives, automation, and other digital self-help assets to improve customer and engineer experience.
6. Provide ramp activities, knowledge sharing, technical coaching, and mentoring.
7. Drive technical collaboration and engagement outside of CSS (Product Engineering teams, Services, Support, Regions).
8. Lead or participate in building communities with peer delivery roles; maybe workload or specialty-specific.

Interested candidates apply below. Apply before the link expires.

APPLY HERE