INFOSYS is hiring freshers for the role of Service Desk Technical Support.

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INFOSYS: SERVICE DESK TECHNICAL SUPPORT

Eligibility:

• L1 Service Desk Technical Support (JL2A & Jl3A)/Voice+Chat (NO 2B)

• European client – WFO/WF client location which is in Bellandur Bangalore

• 24/7 weekly shift roaster/International call handling experience,6 days working.

• Troubleshooting lists – VPN, BSOD, Bit locker, MS teams, Password reset, Active directory, Printer, Outlook/webmail/Add-ins/PST/DST/, BIOS, Drivers & Installation

• Ping command

• Difference between service requests & incidents. • Aware of the SLA/Metrics handled.

Apply through the link here: CLICK HERE

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