HP Inc. is an information technology company best known for its personal computers and printers.
Job designation: Technical Support Representative
Qualification: Any graduation
Experience : Freshers / 0-4 yrs
Skill set :
- Should demonstrate good analytical/logical approach
- Must have good typing skills
- High-level demonstration of Interpersonal & communication skills
- Should have excellent Customer Relationship Management skills
- Good time management skills
- Having an A+, N+, MCSA, or MCSE Technical certification would be an added advantage
- Must have good communication skills in English (Spoken and Written) and Hindi (Spoken Only)
- Basic computer hardware knowledge
Job Description :
- Manage a high volume of inbound and outbound customer phone calls, emails, chats, and orders
- Ability to troubleshoot and fix Hardware/ Networking/OS-related queries over the phone
- Provide solutions to customers that may involve selling the customer a product or
service to fix the issue - Must possess the zeal to demonstrate a Customer First culture in every interaction
LOCATION: BANGLORE, KARNATAKA