Job Position: Customer Support Associate
Qualification: Bachelor’s / Graduation / EquivalentJob Type: OperationsExperience: Freshers – 0 yearsJob Category: Full Time
Job description
- Answering Customer Calls as per training imparted and Standard Call Handling Procedures available
- Making Outbound Calls as per the training imparted and the adhering to the standard call handling procedure
- Recording appropriate notes on the account of all calls made (wherever applicable)
- Adhere to Compliance
Eligibility criteria:
- Graduation/Post Graduation Full Time pass-outs ONLY from recognized universities
Skills
- Excellent Communication skills (Written & Verbal)
- Good Analytical, logical and reasoning skills
- Computer Fundamentals
- Good keyboard skills – needs to be able to toggle between many screens with speed and needs to be able to type with speed and accuracy
- Educational qualification – Bachelors/Post Graduate degree aggregate of 70%. Preferably B com, BBM, BCA, BBA and MBA
- Good Knowledge on Capital markets such as shares, key players in IB world, Trade date, etc.
- Must be able to type at 30 WPM with 95% accuracy (as per test results on typing software)
- Must be professional and courteous in all interactions with clients and staff
- Must have basic skills in usage of MS Word and MS Excel
- Must have strong interpersonal, excellent communication (write & speak) skills (comprehend and action written customer requests)
- with a desire to work in a Back-Office Operations environment
- Must be able to multi-task and be adaptable to change
- Must be able to meet department expectations, handle repetitive work, and work overtime as required
- Must be able to sit for long periods of time while entering data or performing other sedentary duties
- Stand for periods of time during meetings and/or other group events
- Willingness to work in flexible shifts
Interested candidates apply through the below link. Apply before the link expires.