Hiring BE/BTech Freshers for Customer Support Associate in Mphasis – Fresher Jobs 2022

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Job Position: Customer Support Associate

Qualification: Bachelor’s / Graduation / EquivalentJob Type: OperationsExperience: Freshers – 0 yearsJob Category: Full Time

Job description

  • Answering Customer Calls as per training imparted and Standard Call Handling Procedures available
  • Making Outbound Calls as per the training imparted and the adhering to the standard call handling procedure
  • Recording appropriate notes on the account of all calls made (wherever applicable)
  • Adhere to Compliance

Eligibility criteria:

  •  Graduation/Post Graduation Full Time pass-outs ONLY from recognized universities

Skills

  • Excellent Communication skills (Written & Verbal)
  • Good Analytical, logical and reasoning skills
  • Computer Fundamentals
  • Good keyboard skills – needs to be able to toggle between many screens with speed and needs to be able to type with speed and accuracy
  •  Educational qualification – Bachelors/Post Graduate degree aggregate of 70%. Preferably B com, BBM, BCA, BBA and MBA
  •  Good Knowledge on Capital markets such as shares, key players in IB world, Trade date, etc.
  •  Must be able to type at 30 WPM with 95% accuracy (as per test results on typing software)
  •  Must be professional and courteous in all interactions with clients and staff
  •  Must have basic skills in usage of MS Word and MS Excel
  •  Must have strong interpersonal, excellent communication (write & speak) skills (comprehend and action written customer requests)
  • with a desire to work in a Back-Office Operations environment
  •  Must be able to multi-task and be adaptable to change
  •  Must be able to meet department expectations, handle repetitive work, and work overtime as required
  •  Must be able to sit for long periods of time while entering data or performing other sedentary duties
  •  Stand for periods of time during meetings and/or other group events
  •  Willingness to work in flexible shifts

Interested candidates apply through the below link. Apply before the link expires.

APPLY HERE

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