Job Position: Software Support Engineer
Qualification: Engineering Graduate
Job Location: Bangalore
As a Technical Support Technician, you will work with highly skilled technical advisors to develop and deliver solutions that enable customers to improve returns on IT investments, drive efficiencies and reduce costs.
• Solve complex problems for customers and be on top of challenging expectations
• Partner closely with customers while communicating proactively regarding overall process of queries
• Drive operational excellence through quality closures and efficient management of issues
• Communicate the end to end process of queries proactively
• Use troubleshooting techniques and tools to identify technical defects/issues
Take the first step towards your dream career
Every Dell Technologies team member brings something unique to the table. Here’s what we are looking for with this role:
• Minimum of 1 year of relevant experience
• Outstanding customer focus, phone etiquette and work ethic
• Excellent communications skills with ability to maintain composure under stress
• Strong problem-solving and trouble-shooting skills using operational and diagnostic procedures
Interested candidates apply through the below link. Apply before the link expires.