Job Position: Technical Support Engineer
Qualification: Any Graduate
Experience: Freshers / 6 months to 1 Year
Industry Type: IT Services – Consulting
Functional Area: IT & Information Security
Employment Type: Full Time
Role Category: IT Infrastructure Services
Job Location: Chennai
- A practical approach to troubleshooting and understanding the reported issue
- Added advantage if networking, router/ ISP related technical support experience is available
- CCNA Certification would be an added advantage
- Graduation related to computer science, ECE, IT, EEE, or prior experience in technical support related to networking or the topics mentioned above is a mandate.
- handle calls, emails & chats from International customers.
- render technical support to resolve issues related to Hardware and Software, Computer fundamentals, Internet and Networking fundamentals.
- assist with internet troubleshooting issues relevant to Computers, Applications, Basic Networking, LAN & WAN technologies.
- flexible to work night shifts.