Amazon Looking To Hire Freshers For IT Service Support Associate

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Work Location: Hyderabad, Telangana, India

Job Profile: IT Services Support Associate

Experience Required: Fresher

Degree Required: Any Graduates

Job summary:

Amazon’s IT Services Central Support is the first point of contact for technical support service requests. Our IT Support Associate spends their day fielding incoming support chats, calls and online requests on behalf of Amazon Corporate and its subsidiary employees worldwide.

  • Review written communications to ensure adherence to policy and ensures messages are received in a timely manner
  • Research, review, and respond to inquiries received via web chat, telephone calls, email, ticketing system, all in a timely manner, in accordance with team standards.
  • Creates and submits detailed call logs documenting customer interactions that are accurate, thorough, and timely.
  • Informs customer of needed remedies and answers basic questions.
  • Follow all standard operating procedures (SOP) through the effective use of Knowledge management.
  • Acquire and maintain current knowledge of relevant company policies in order facilitate communications.
  • Willingness to work flexible shifts and scheduling, including nights, weekends, and holidays
  • Review written communications to ensure adherence to policy and ensures messages are received in a timely manner
  • Research, review, and respond to inquiries received via web chat, telephone calls, email, ticketing system, all in a timely manner, in accordance with team standards.
  • Creates and submits detailed call logs documenting customer interactions that are accurate, thorough, and timely.
  • Informs customer of needed remedies and answers basic questions.
  • Follow all standard operating procedures (SOP) through the effective use of Knowledge management.
  • Acquire and maintain current knowledge of relevant company policies in order facilitate communications.
  • Willingness to work flexible shifts(24X7 Model) and scheduling, including nights, weekends, and holidays.
  • Acts as a customer liaison for the computing operation, communicating, resolving, and/or initiating the resolution of problems and concerns

BASIC QUALIFICATIONS

  • Basic Qualifications
  • 10 + 2 / Diploma / Graduate
  • Strong verbal and written English communication skill.
  • Six months experience in an IT or customer service role troubleshooting with the ability to decipher technical terminology and explain the situation or issue in laymen’s terms for the customer.
  • The ability to quickly adapt to differing operating systems while including PC hardware and software issues and software incompatibilities.
  • Able to apply critical thinking to determine next steps needed to resolve contacts.
  • Ability to empathize with and prioritize internal customer needs.
  • Display a commitment to quality and strong multi-tasking skills.
  • Adherence to shift schedules and timeliness are key requirements.

PREFERRED QUALIFICATIONS

  • Strong soft skills to deal with varying forms of communications
  • The ability to decipher technical terminology and explain in laymen’s terms to your customer
  • Able to effectively create trouble tickets that are clear and concise to the issue and resolution
  • Be able to think in logical steps to resolve the issue at hand
  • Able to adapt to fast paced environment
  • Amazon is an Equal Opportunity Employer – Minority / Women / Disability / Veteran / Gender Identity / Sexual Orientation / Age.

Interested and eligible candidates apply below. Apply before the link expires.

APPLY HERE

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