Amazon Freshers Recruitment of Application Engineer, Alexa Excellence

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Job Position: Application Engineer, Alexa Excellence

Qualification: Any Graduate 

Industry Type: IT-Software, Software Services
Functional Area: Operations, IT- Device Software
Employment Type: Fulltime, Permanent
Role Category: IT- Operations , Device Software

Job Location: Chennai

Requirements

  1. Excellent communication skills – written and verbal.
  2. Knowledge of Linux and networking fundamentals.
  3. Development/scripting skills in at least one interpreted language (e.g. Perl/Python/Ruby) as well as shell.
  4. A degree in Computer Science or at least 4 years relevant experience in a online technical operations environment.
  5. Experience with troubleshooting and documenting findings.
  6. Experience driving collaborative projects from conception to delivery.
  7. Experience in Agile/Scrum or related collaborative workflow.
  8. Experience dealing effectively with customers during problem resolution and operating efficiently under pressure.
  9. Effective prioritization and time management.
  10. Knowledge of best current practice frameworks (ITIL, COBIT), particularly incident, problem and change management.
  11. Understanding of routing protocols to help facilitate troubleshooting and remediation of networking issues.
  12. Working knowledge of a compiled language.

Responsibilities

  1. Be a technology evangelist and use your deep knowledge to solve business problems.
  2. Reduce mean time to resolution for all incident types.
  3. Design and/or build world class listening systems.
  4. Adapt and improve operations management systems and processes to accommodate rapid and increasing growth.
  5. Participate in Agile sprints to evolve business processes and technologies.
  6. Create and review documentation, design new standard operating procedures.
  7. Identify and troubleshoot recurring platform issues and engage service owners to drive resolution.
  8. Automate tasks through creation and maintenance of scripts and tools.
  9. Respond to and complete customer requests within SLA via a trouble ticketing system.
  10. Take part in a “follow the sun” rotation split between Seattle and Chennai sites, including weekends and holidays.
  11. Mentor peers in your areas of technical and operational strength.
  12. Participate in the interviewing process.

Interested and eligible candidates apply below. Apply before the link expires.

APPLY HERE

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